Refund policy

30 day risk free trial

We have a 30-day risk free trial policy, which means you have 30 days after receiving your item to request a return. 

You're encouraged to use the Hot Brush during this window, this isn't an "unworn/unused" return policy, since the whole point is testing it against your real routine.

To be eligible for a return, items should be returned complete with the charging cable and manual. Normal signs of use during the trial period are expected and fine.
To start a return, you can contact us at hi@thevirroc.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Any damage beyond normal use and/or missing accessories will not be accepted. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Defective or Damaged Items

Email hi@thevirroc.com with your order number and photos of the issue and we'll arrange a replacement or refund, in addition to your 1-year warranty coverage.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@thevirroc.com.