FAQ

Orders

How do I change or cancel an order?
Contact support as soon as possible. If the order has already been processed, changes may no longer be possible.

How do I track my order?
Use the link we provided in your order email to track your order. 

Shipping

How long does shipping take?
Delivery times vary by region. For Australia, expect up to 8-10 business days. 

Do you ship internationally?
We will be launching in international markets soon. 

Returns

Can I return opened items?
Only if they meet the condition rules listed in Returns & Refunds.

How do I start a return?
Use the return instructions on the Returns & Refunds page and contact support if needed.

Payments

What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

Is checkout secure?
Yes. We only use internationally trusted vendors to process payments. 

Account

Do I need an account to order?
No. Guest checkout can remain available.

How do I manage my email preferences?
Use the unsubscribe link in any marketing email or contact support.